Privacy Policy

The information that is collected from you when you contact us is used solely for the purpose of
dealing with your request. We respect your privacy and do not sell personal patient information to
third parties.

Physiofocus is committed to ensuring that your privacy is protected. Should we ask you to provide
certain information; you can be assured that it will only be used in accordance with this privacy

What we collect

We may collect the following information:

    Name and job title
    Contact information including e-mail address, telephone numbers
    Demographic information such as address, postcode, preferences and interests
    Relevant medical information
    Other information relevant to your request

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service and in
particular for the following reasons:

    Internal record keeping
    We may use the information to improve our products and services


We are committed to ensuring that your information in secure. In order to prevent unauthorised
access or disclosure, we have put in place suitable physical, electronic and managerial procedures to
safeguard and secure any information we collect from you.
Data retention

All physiotherapy records will be retained for 8 years from date of last treatment and for children, 8
years after 18 th birthday or 25 years of age. Once retention period has expired, we will securely
destroy and dispose of the records.

Your rights

The DPA and GDPR give you the right to access information held about you by us. Please write to us
if you wish to request confirmation of what information we hold relating to you. There is no charge
for requesting that we provide you with details of the personal data we hold. We will provide this
information within one month of you requesting this data.

  • Get In Touch

    We are always happy to answer any questions you may have. you can contact us by :

    Tel: 01786 480048
    Fax: 01786 489849
  • Opening Times

    The clinic offers appointments during the times below:

    Monday 8.00am – 5pm
    Tuesday 8.00am – 8pm
    Wednesday 8.00am – 8pm
    Thursday 8.00am – 8pm
    Friday 8.00am – 5pm
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